Heavy Lifting - thoughts and web finds by an economist
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Tuesday, May 11, 2004
Do you need instructions with that hamburger?
One look at the multitude of "do not" labels on our appliances and tools is indication enough that people still don't have a firm grasp on how to use things (Like this kid). I get frustrated with some who can't use an ATM or a computer or can't figure out how to pay for their gas at the pump.
However, there was a time when the gadgets we take for granted were new and different - things like the radio, television and telephone. At one time the phone company felt it necessary to provide a "users manual" for the telephone. Importat tips about courtesy, hanging up the phone gently, and answering promptly. Perhaps we could use a reprinting?
Here's the original post.
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